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Spring 2017
•
PENNSYLVANIA
RESTAURANT & LODGING
matters
• 21
to Your Workforce Strategy
By CareerCo
with some tips on how to do it effectively so that you can successfully develop a winning team.
BENEFIT
Unearth hidden gems
By devising a strategy that expands your personnel base to include
those with experience outside the hotel industry but in complementary
fields, you can begin to grow a strong team. Candidates such as
Medical Assistants, Customer Service Representatives and Retail Sales
Associates possess traits that transition well into hospitality jobs. They
will thrive upon opportunities to flourish as they grow in their career at
your hotel or restaurant, and within the industry.
WHAT TO DO
Target and invite unlikely candidates such as
Medical Assistants, Retail Sales Associates and Customer Service
Representatives to apply for your open positions. More often than not,
these workers are ambitious, adept at working with the public, and
accustomed to working evenings and weekends.
BENEFIT
A more passionate workforce
Knowing that advancement is possible can be just the nudge your staff
needs to be more productive, volunteer for more responsibility, and embrace
opportunities that come along. From the HR side, promoting from within is
usually less risky than bringing in outsiders, since those who have been with
your company are already a good fit. Plus, it’s likely that he or she will have
the support of their co-workers from the get-go, whereas someone hired from
elsewhere might have more of a transition period.
WHAT TO DO
Keep ALL employees in the loop regarding the big-picture goals.
Get them invested in the success of the business. Recognize and celebrate
achievements—large and small—so people feel like what they do matters.