Table of Contents
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CH&LA Lodging News Jan/Feb 2018
Table of Contents
1
2018 Board of Directors
2
Cleaning and Sanitation Requirements in Guest Rooms for Glasses and Utensils
5
The 3 Smartest Actions to Improve Your Customer Satisfaction Score
7
Hotelier Profiles: Rosalba Gutierrez & Carl Holmes
8
2017 Stars of the Industry
11
So One of Your Rooms Has Bed Bugs, Now What
17
Time to Prepare for New Regulations--The Clock is Ticking
20
Upcoming Events
22
CH&LA Marketplace
23
The CH&LA Team & Partners
28
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