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» A magazine for and about Oregon Community Hospitals.
To bolster their patient engagement
efforts, Lake District and 29 other
Oregon hospitals took part in the
Patient & Family Engagement (PFE)
Collaborative, a statewide effort to
increase patient engagement through a
partnership of the Oregon Association
of Hospitals and Health Systems and
the Institute for Patient- and Family-
Centered Care. Participating hospitals
from across the state received specialized
training and shared best practices
on how to include patients and their
families, through in-person learning
sessions, webcasts and check-ins.
“Partnering with patients and their
families on ways to improve hospital
operations offers many advantages,”
said Diane Waldo, Associate Vice-
President of Quality and Clinical
Services at the Oregon Association of
Hospitals and Health Systems. “When
patients and families participate in
hospital care quality improvement
projects, hospital leaders no longer have
to guess what patients value—they have
a representative on the team to ask.
Patient and family advisors also often
challenge what is possible by offering a
fresh perspective and new ideas.”
Since the end of last year, PFE
Collaborative participant
Samaritan
Health Services
has taken a proactive
approach to organizing and recruiting
new patient and family advisory council
members at its five hospitals in Linn,
Benton and Lincoln counties. Each
hospital is has developed councils that
represent their community’s diverse
populations.
At
Samaritan Albany General
Hospital
, managers and patient and
family advisory councils have been
working to establish goals for the
group and complete several projects
to improve the patient experience.
Completed projects to date include
patient education materials for
waiting areas, emergency and critical
Power to the Patients continued