OHCA Spring/Summer 2019

www.ohca.com SPRING/SUMMER 2019 The Oregon Caregiver 13 QUALITY metrics reporting system and timeframe will support providers in meeting these resident-centric requirements. Quality Measurement Requirements The resident satisfaction surveys con- ducted for the Oregon quality measure- ment program must be administered by a third-party entity. The Quality Metrics Council has approved the Core Q assisted living satisfaction questions for the resident satisfaction measure. Core Q is a set of customer satisfaction questions that support consistent measurement across settings and was designed to be added to existing survey instruments or used alone to collect resident feedback. The Core Q questions include: • In recommending this facility to your friends and family, how would you rate it overall? • Overall, how would you rate the staff? • How would you rate the care you receive? • Overall, how would you rate the food? The Core Q questionnaire has been rigorously evaluated and was further validated by the National Quality Forum, which approved the assisted living Core Q questionnaire, making it the first nationally accredited resident satisfac- tion tool for use in assisted living and residential care settings. The CoreQ questions also align with the customer satisfaction measure in the AHCA/ NCAL Trend Tracker platform for assisted living communities. Thanks to the addition of these resident satisfaction survey reporting, compli- ance information coupled with the resident experiences and key outcome measures will offer providers and consumers a more complete picture of the quality in communities and will illustrate areas of resident satisfaction and opportunities for improvement. Linda Kirschbaum is the Senior Vice President for Quality Services at OHCA. Quality Metric Council Council Positions Appointee Appointee Title & Organization Oregon Patient Safety Commission Sydney Edlund Oregon Patient Safety Commission Residential Care or Assisted Living Facility Mauro Hernandez, PhD CEO, Concepts in Community Living Alzheimer’s Association Sara Koffman Director of Public Policy, Alzheimer’s Assoc. OR/SWWA Geriatric Health Practitioner Vacant CBC QM/Research Data Analytics Academic Paula Carder, PhD Professor, Portland State University CBC QM/Research Data Analytics Academic Carolyn Mendez-Luck, PhD Professor, Portland State University Long Term Care Ombudsman Fred Steele, Vice Chair State long term care Ombudsman, Office of the LTCO Oregon Department of Human Services Ann McQueen, PhD Administor, DHS Aging & People with Disabilities Safety, Oversight & Quality Unit (SOQU)