NAFCU Journal May June 2021

24 THE NAFCU JOURNAL May–June 2021 The criminals are very knowledgeable about our system and can direct the members on how to use our ATM for deposits or how to make an e-deposit to put the check into their account. BRIAN MUNSTERTEIGER, VICE PRESIDENT OF ENTERPRISE FRAUD AT RANDOLPH-BROOKS FEDERAL CREDIT UNION Our member-facing employees are our first line of defense. We conduct ongoing training with employees so they know how to recognize potential fraudulent transactions and escalate their concerns to a BSA employee. ERICA HOOVER, ASSISTANT VICE PRESIDENT OF DEPOSIT AND BRANCH OPERATIONS FOR SERVICE FIRST FEDERAL CREDIT UNION AND THE CREDIT UNION’S BANK SECRECY ACT (BSA) OFFICER some nice social media campaigns that remind members not to give out infor- mation if they did not initiate the call,” he says. This message is important because spoofing software enables the fraudsters to make it look like the call is coming from the credit union, he says. “We make sure members know we will never ask them for account information such as full account numbers, social security numbers or other personal information.” Staying on top of trends is an important component of fraud prevention, and one way that Visions learns about emerging trends in their area is involvement in security groups, says Reilly. “We chair or are members of several security groups that include police, Secret Service, FBI and other local financial institutions, and we meet periodically to discuss what trends we are seeing,” she says. Not only does this involvement maintain relation- ships with law enforcement and other financial institutions, but the ability to hear about potential new scams helps the team at Visions be more proactive, she adds. “It is important to realize that fraud is always changing with new variations of old frauds reappearing,” says Akes. “Reaching out to other credit unions through NAFCU [Networks] can also pro- vide valuable information.”