NAFCU Journal March April 2021

1 THE NAFCU JOURNAL March–April 2021 March–April 2021 • VOLUME 46, NUMBER 2 The NAFCU Journal (ISSN 1043-7789) is published bimonthly every other month. March–April 2021, Volume 46, Number 2. Published by the National Association of Federally-Insured Credit Unions, 3138 10th Street N., Arlington, VA 22201-2149. Periodicals Postage Paid at Arlington, VA, and at additional mailing offices. POSTMASTER: Send address changes to The NAFCU Journal, NAFCU, 3138 10th Street N., Arlington, VA 22201-2149. The opinions and ideas appearing in this magazine are not necessarily representative of policies of NAFCU. Manuscripts and advertisements are welcome, although NAFCU reserves the right to edit manuscripts and refuse advertisements. Contact publisher for advertising information and rates. Appearance of an advertisement does not imply endorsement or guarantee of the advertiser’s claims. For subscription or advertising information, call 800-336-4644 or 703-522-4770. Email: nafcu@nafcu.org ; website: www.nafcu.org . ©2021 National Association of Federally-Insured Credit Unions, all rights reserved. 18 12 FEATURES 12 Enhancing Diversity & Inclusion Making sure credit unions reflect their communities. 18 Marketing Trends Provide Flexibility Digital tools increase member engagement. 24 Addressing Cybersecurity Challenges Remote workforce requires new strategies. COLUMNS 3 Conferences 4 From the Chair 6 Washington and Industry Briefs 8 The Bottom Line 10 Leadership Download 30 Inside NAFCU Services 33 Management Insight 36 Executive Spotlight 38 Compliance Central 40 From the President’s Desk 24