HCAOA The Voice Fall 2020

7 Fall 2020 MEMBER NEWS To address this big burning issue, we at Leading Home Care and the Home Care CEO Forum have been working on a totally new approach to Caregiver Quality Assurance. This program is a combi - nation of research, online learning, and mastermind groups of HR team members to help find and keep the caregivers you need to grow your agency. We’ve identified five elements of this process: 1. The Caregiver Quality Company Culture 2. The Caregiver Quality Recruiting System 3. The Caregiver Quality Selection System 4. The Caregiver Quality On-Boarding System 5. The Caregiver Quality Retention System As you go forward developing new ways to develop and support your caregivers in a Post-COVID world, keep these lessons, and these five elements in front of you. Continue to stay engaged with HCAOA and your local chapter and together we’ll work to care for our clients and our caregivers. About the Author: Stephen Tweed is an internationally known health care and business strategist, award winning professional speaker, and author. A longtime supporter of HCAOA, he is the CEO of Leading Home Care … a Tweed Jeffries company, and founder of the Home Care CEO Forum and Caregiver Quality Assurance. Stephen was awarded the first annual Industry Leadership Award by HCAOA in 2019. He can be reached at www.homecareCEO.com or www. Caregiverquality.com. “These are workers who live paycheck to paycheck, and who suffer significant financial and emotional challenges if their pay is interrupted. Understanding how caregivers live, and how their weekly pay affects their living standards is an important element of supporting and encouraging caregivers.”