GDA Action April May 2020

28 • April/May 2020 GDA 2019 Member Survey, cont. GDA PERFORMANCE IN KEY AREAS CONTINUES TO IMPROVE IN EVERY CATEGORY The purpose of the survey was to assess the degree to which members are satisfied with the GDA and the programs and services it offers. The results clearly indicate that members are extremely satisfied! The net promoter score provides strong evidence that the vast majority of member are extremely loyal to the association. They view the GDA as a strong advocate for them in the legislature and are highly likely to recommend membership to non-member dentists. The data also demonstrate that members hold the GDA staff in very high regard and believe they provide members with timely, courteous, and beneficial support. SUMMARY Excellent/Good Ratings in Each of These Areas Promoting the Profession/ Educating the Public Communication Education and Training Advocacy Networking Providing Value in Relation to Dues Providing Quality and Services that Save Members Money  2019  2017