June July 2018

2 LooseLeaf  June/July 2018 colorad o nga.org Our Mission To create opportunities for horticultural and associated industry professionals to collaboratively grow their businesses through fellowship, education, advocacy and certification. Cover Photo Courtesy of Denver Botanic Gardens 3 Message from the Board Summer is for Planning & Relationships 4 Member Profiles American Clay Works Denver Botanic Gardens 8 Make Your Customers into Heroes 17 Safety Corner Protect Your Business Against Slip & Fall Accidents 18 Financial Affairs Good Things Come to Those Who Don’t Wait 20 CSU Research Update Pre-Emergent Herbicides for Container- Grown Ornamentals 22 Funding Research & Education Excuses Never Lead to Solutions 23 NewMembers, Classified Ads, & Advertisers List 24 CNGA 2018 Member BBQs Dan Wise, CCNP, President Fort Collins Wholesale Nursery 970.484.1289 [email protected] Kerri Dantino, Secretary-Treasurer, President-Elect Little Valley Wholesale Nursery 303.659.6708 [email protected] Beth Gulley, Officer-at-Large Gulley Greenhouse & Garden Center 970.223.4769 [email protected] Mandy Gerace Welby Gardens 303.288.3398 [email protected] Michelle Cadena, CCNP Sunshine Horticulture 303.301.5444 [email protected] Sharon Harding-Shaw, CCNP Harding Nursery 719.596.5712 [email protected] Matt Edmundson Arbor Valley Nursery 303.654.1682 [email protected] Mike Bone, CGG Denver Botanic Gardens 720.865.3769 [email protected] Jesse Eastman, CCNP Fort Collins Nursery 970.482.1984 [email protected] Jim Klett, Ph.D. CSU Dept. of Horticulture &  Landscape Architecture 970.491.7179 [email protected] Allison Gault, MBA, CAE, Executive Director Colorado Nursery &  Greenhouse Association 303.758.6672 [email protected] Board of Directors Publisher Colorado Nursery & Greenhouse Association 959 S. Kipling Pkwy., Ste. 200 Lakewood, CO 80226 P: 303.758.6672 F: 303.758.6805 [email protected] coloradonga.org Printer LLM Publications P.O. Box 91099 Portland, OR 97291 www.llmpubs.com Display Advertising Katy Patterson, LLM Publications 503.445.2244  [email protected] Allison Gault, MBA, CAE Executive Director [email protected] Staff Bob Conner Matt Edmundson Allison Gault, MBA, CAE Rachel Guttman, MBA Tanya Ishikawa Dr. Jim Klett Will Knowles, CCNP Ronda Koski, CGG Ben Northcutt Dan Wise, CCNP Tanya Ishikawa Buffalo Trails Multimedia  Communications 303.819.7784 [email protected] Contributing Writers Michelle Euell Administrative Coordinator [email protected] Directors Editor Ex-Officio Members Ben Northcutt Membership Manager [email protected] In This Issue Tips for End-of-the-Season Perennial Care LooseLeaf  is published six times a year with issues scheduled for February/March, April/May, June/July, August/September, October/November, and December/January. Visit coloradonga.org for classified advertisements, plant publications, upcoming events, a member directory, and much more! Ways to Attract Customers after Peak Season Broadening Your Supplier Base 7 10 14