PRLA Restaurant & Lodging Matters Summer 2021

16 • PENNSYLVANIA RESTAURANT & LODGING matters • Summer 2021 THE LIFTING OF ALL COVID-19 mitigation in Pennsylvania made the world feel like it came alive again, but it brought with it a new challenge for hospitality industry operators—employee staffing. As a member of PRLA, there are several tools and programs available to you and your team for recruiting, professional development, human resources help, and other benefits. Professional Development Gone are the days of restaurant or hotel work being considered dead-end jobs. There are numerous professional development and certification programs that your employees can take advantage of to upskill and advance within the industry. ServSuccess Certified Restaurant Professional is designed for emerging restaurant professionals who have begun mastering skills critical to the industry. This course is great for upskilling your entry-level positions looking to take on more responsibilities and start their journey of making a career in the industry. Certified Restaurant Supervisor is designed for restaurant supervisors who are learning to lead and coach fellow employees. This course is aimed at entry-level supervisory positions, like closers, shift leaders, and openers, who want to prepare to move into management. Certified Restaurant Manager is for restaurant managers responsible for driving the business of the operation. This course is geared for your management-level employees who have their sights set on becoming a general manager. ServSafe In addition to the industry’s leading food safety certification training, ServSafe is serving up several new products to help you attract and retain talent. • Manager’s Certification is the premier and accredited food safety training program and is approved by the PA Department of Agriculture to satisfy the ‘person in charge’ requirements. PRLA offers more than 80 in-person classes annually at locations around the Commonwealth. • Alcohol service involves many risks. This course prepares employees to handle these risks with responsible alcohol Maximize Your Membership Tools for You and Your Employees