3 Professional Land Surveyors of Oregon | www.plso.org My client told me, ‘I am in a hurry and can pay you more if you move it up in the schedule.’ My response was, ‘I don’t work like that.’ From the PLSO Chair How to Send Us Your Work Please email the editor Vanessa Salvia with submissions: vsalvia@gmail.com. Your submission should be in .doc format. Please send images separately (not embedded in the document) and at the highest file size available (MB size range versus KB size range—larger sizes are encouraged). Please include the author’s name and email address or phone number for contact. are afraid to charge enough for their services. 4. If your rates are the same as everyone else, you are not charging enough. 5. If your rates are the same as everyone else, you are making a big mistake. Rates should be based upon: Value (To the Customer) Cost (Expenses). 6. If you do not have enough work it is not because you charge too much. People hire us because they are comfortable with us. 7. Don’t worry about the firm down the street—make them worry about you. 8. Bad situations do not get better by themselves and they won’t go away. A) Take care of a problem immediately. B) The sooner you fix a problem, the better off you’ll be. 9. Call clients before they call you. A) Someone with a problem deserves a solution. B) You only have one chance to solve a problem. 10. When you offend someone in a business situation, you offend 250 people as well. Bad news travels a lot faster than good news. I hope this article sparks some spirited discussions and introspective thought that will make us all better surveyors.
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