14 The Oregon Surveyor | Vol. 47, No. 4 Featured Article Clients Behaving Badly By Renee Clough, PLS, PE, AICP and Dan Nelson, PLS There’s routine bad client behavior (not paying invoices, showing up late for meetings, pushing for unrealistic deadlines, etc.) and then there’s behavior that shocks you so much that you can’t even squeak out “W.T.F.” Here are our top two from the latter category. The client thought the neighbor might be encroaching. After collecting and analyzing field data, it was determined that the fence did encroach but the shed did not. The client requested a map documenting the encroachment. Since the shed wasn’t encroaching, it was left off the map. The client reviewed the map, said thanks, and went off to use it as a starting point for a conversation with the neighbor. Next thing I knew, a city code enforcement officer called to ask why I had dimensioned the encroaching fence but not the encroaching shed. When the code enforcement officer shared what had been submitted, I learned that not only had the client hand-drafted the shed onto the map, but he also showed it as slightly encroaching. After sharing the actual map with the code enforcement officer, I called the client with a lecture about not altering signed drawings and told him to never call our office again. Dan's Experience
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