32 2024 Fiesta NMDA June 6–8, 2024 New Mexico Dental Association is an ADA CERP Recognized Provider New Mexico Dental Association designates this activity for the continuing education credit(s) noted. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at www.ada.org/cerp. Please be advised about the potential risks of using limited knowledge when incorporating techniques and procedures into your practices, especially when the course has not provided a clinical experience in the technique or procedure to ensure that participants have attained competence. Thursday, June 7 Ticketed Events/Workshops Special Events Lectures Friday, June 7 Ten Simple Ways to Create an Incredibly Memorable Patient Experience in Your Dental Office Dentists Administrators Dental Hygienists Dental Assistants 8:30–11:30am, Friday 6/7 LOCATION: NM BALLROOM NORTH (EXHIBIT HALL) TYPE: REGULAR SESSION CEU: 3 DESCRIPTION: We all want patients who say “yes” to treatment, show up on time, consistently reappoint, refer friends and family members and more. It’s not that difficult to accomplish, and it all begins with providing a memorable patient experience—from the time they call on the phone until the time they leave with a beautiful smile! With easy-to-use content, music, humor, and more, this course will help to “wow” your patients like never before. OBJECTIVES: • How to get tons of referrals without begging, pleading, or sounding desperate! • The “magic phrase” that MUST be said at every new patient appointment! • A simple and fun sentence that will jumpstart your entire hygiene program! Hello perio treatment, goodbye “cleaning lady!” • Is your practice “calibrated?” If not, you are losing patients and treatment. • Five things that are wrong with your dental website and how to fix them immediately! • The supercharged patient-friendly exam that gets patients to ask for treatment before you say a word! Forget patient “night calls”—this is twelve times more effective! • The biggest (and fatal) mistake made when a new patient calls and how to end it immediately! • Why not collect 100%? Here’s the simplest and best financial policy. What can cause a busy practice to plateau, and a simple remedy. • Much more! Love Dentistry and Prosper: A Practical Guide to Dental Practice Success Dentists Administrators Dental Hygienists Dental Assistants 1–4pm, Friday 6/7 LOCATION: NM BALLROOM NORTH (EXHIBIT HALL) TYPE: REGULAR SESSION CEU: 3 DESCRIPTION: This fun, fast paced course is perfect for all doctors and team members who want to easily and predictably take their practice to a level they never thought possible. Things like getting more new patients, eliminating no-shows and cancellations, scheduling techniques, increasing treatment plan acceptance and more will be discussed. It’s filled with incredibly usable content presented in a fun and hilarious format to make it unlike any other dental seminar! OBJECTIVES: • Why patients say “no” to treatment and how to change that forever! • Dr. Madow’s special secret for NEVER running late in your practice! • The first thing to do when someone calls to cancel. It may seem counterintuitive, but it saves 90% of these callers! • Increase your case acceptance with the “Ninety Second, No Pressure, $15,000 Treatment Plan!” • One simple phone call that can lower your overhead by thousands every month! • Happy team, happy patients, happy doctor? We’ll show you how! • Ten “Dumb Things” dentists and team members do, and how to fix them! • The absolute best answer when a patient asks, “How long will this last?” It gets them to say, “Let’s schedule it!” • Why the “new patient fix” is so dangerous and how to get rid of it while increasing revenues. • Two “Obvious Secrets” to case acceptance. Learning them changes everything! • A story that will change the way you look at dentistry forever! • Many more practice growth strategies! Richard Madow, DDS In 1989, Dr. Richard Madow co-founded The Madow Center For Dental Practice Success with the goal of helping his fellow dentists achieve success and happiness in their practices. Having been named a “Leader In Dental Consulting” by Dentistry Today for many years running, his publications, articles and blogs are some of the most popular in the dental profession and have reached over 100,000 practices across the world! Known for his hilarious and spontaneous style, Rich has lectured to standing room only crowds in practically every major city in the United States and Canada, teaching dentists and team members how to enjoy their careers, supercharge their practices, define and create their own personal success, increase profitability, and have more fun than ever before. On a personal level, Rich is a life-long and award-winning musician and songwriter, having performed in many venues across North America. His music can be found on Spotify, Apple Music, and all of the regular streaming sites. Among his other achievements, Rich’s book “Is Your Frog Boiling” was an amazon.com bestseller, and he has traveled to 56 countries.
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