and launched the Advancing Municipal Leaders (AML) Certification Program for elected and appointed municipal officials. LEGAL The League’s Legal teamwork included in-house advising of NCLM departments. League attorneys also trained municipal officials through popular offerings within Advancing Municipal Leaders learning platform, including the on-demand Ethics for Municipal Officials course. The team also provided 200+ direct legal consultations for 120 towns. BUSINESS SERVICES The League’s Business Services team, whose work includes the handling of insurance questions, renewals, as well as serving as main points of contacts for all NCLM programming, logged big numbers, with consultants having made 622 member visits during the 2023 calendar year. RISK MANAGEMENT SERVICES Risk Control & Public Safety: The League’s Risk Control Field Services division, whose work includes risk management consulting and training, recorded nearly 1,165 member consultations providing guidance and resources to members one-on-one. They also included: • 4 Law Enforcement Risk Reviews were completed with 27 new agencies now in progress with Risk Review completion expected in 2024. • 5 Fire Department Risk Reviews began in 2023 and remain in progress with completion expected in the spring of 2024. • 5 HR-related training events took place, including Employment Liability and Recruitment and Retention. • 37 RMS training events including Flagger Training, OSHA-10 courses, Driver Training classes, and Sewer Backup training. Workers’ Compensation: The Workers’ Compensation Trust provides members with fair, competitive rates and personalized safety training to help reduce accidents, injuries, and municipally focused risk exposures. The League covered 475 towns and completed 471 premium audits in 2023. WC Claims Processing in 2023: New: 970 Closed: 915 Total Open Pending: 741 continued from page 11 Property and Causality The Property & Casualty Trust has decades of proven service showing NCLM is the expert in North Carolina for municipal risk management. The League covered 423 members in 223. PC Claims Processing in 2023: New: 2,230 Closed: 2,439 Total Open Pending: 761 Health Benefits Trust The Health Benefits Trust (HBT) is a self-insured, member-governed health insurance pool that is 100% committed to providing the insurance coverage options that our member cities and towns need. • 400+ member groups with over 10,000 lives in the Health Benefits Trust program: medical, dental, vision, life, and disability • HBT Field Consultants attended +230 member visits • Wellness Grants provided over $55,000 in funds to 30+ groups League Update: Year in Review NCLM.ORG 13
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