39 THE NAFCU JOURNAL NOVEMBER–DECEMBER 2022 organization that can move quickly when opportunities arise. Destroy all bureaucracy and red tape. Make it easy to make things happen. As the authors suggest, be prudent and bold. 4. Over-communicate. Let people know, across every communication channel, what is happening in the credit union. Clearly expressed communications help them understand your organization’s direction in complex situations. Keep them in the loop on any changes that might be coming. Give them confidence that things are under control. “Celebrate wins both big and small. Go out of your way to give people lots of genuine praise and appreciation. Create more ways to recognize people for work well done. When things are tough, you want to raise people up.” 5. Make it safe for people to discuss difficult issues. When things are challenging, people are often reluctant to share bad news. Nurture an atmosphere of psychological safety where people feel comfortable bringing up issues, sharing ideas, and making suggestions. 6. Celebrate wins both big and small. Go out of your way to give people lots of genuine praise and appreciation. Create more ways to recognize people for work well done. When things are tough, you want to raise people up. You have a choice. You can either allow VUCA to create chaos in your organization, or you can manage it. You can be reactive or proactive. Rather than being overwhelmed, you can use VUCA to drive new ways of thinking. When approached appropriately, chaos brings opportunity. John Spence is widely recognized as one of the top business and leadership experts in the world. He has been working in the credit union industry for more than 20 years and serves as one of the lead instructors for NAFCU’s Management and Leadership Institute. To find out more about John, go to www.johnspence.com.
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