37 THE NAFCU JOURNAL March–April 2022 Q: Over the past year, what has the coronavirus pandemic revealed to you about Spectra’s strengths and challenges? A: The coronavirus pandemic presented unexpected and unprecedented challenges, yet Spectra thrived in performance and service. We quickly prioritized the physical and financial safety of our employees, volunteers and members. The credit union procured supplies, added fixtures, enhanced cleaning processes within our facilities and introduced several contactless services. This experience demonstrated the resilience, determination and grit of the Spectra team. The team is willing to do whatever it takes to fulfill the credit union’s mission. The biggest challenge for our team has been transitioning to remote teamwork. Although we were able to succeed, there is a drain on our people because we are not together. Q: What advice do you have for other executives also trying to lead their teams through this unprecedented crisis? A: Showing grace for all is critically important. Employees, members and volunteers are stressed. There are pressures everywhere—financially, socially and with family. Everyone is doing the best they can. Allow employees the space they need to get their work done. Be flexible with granting time off, show employees you care and be empathetic. The organization must also be flexible enough to adapt to change. Be willing and able to flex when necessary, and if something doesn’t work, don’t be afraid to stop and move on to something new. Our people turn promises into results. Allied has the people, passion, and products to keep you successful. When you partner with Allied you gain access to industry-leading expertise and people who are passionate about seeing you succeed. Our team listens to your needs and, together, create the perfect suite of products and services to help you serve more consumers while staying in compliance. Visit us at alliedsolutions.net to get started today! | al l iedsolut ions . net
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