3 THE NAFCU JOURNAL March–April 2022 March–April 2022 • VOLUME 47, NUMBER 2 The NAFCU Journal (ISSN 1043-7789) is published bimonthly every other month. March–April 2022, Volume 47, Number 2. Published by the National Association of Federally-Insured Credit Unions, 3138 10th Street N., Arlington, VA 22201-2149. Periodicals Postage Paid at Arlington, VA, and at additional mailing offices. POSTMASTER: Send address changes to The NAFCU Journal, NAFCU, 3138 10th Street N., Arlington, VA 22201-2149. The opinions and ideas appearing in this magazine are not necessarily representative of policies of NAFCU. Manuscripts and advertisements are welcome, although NAFCU reserves the right to edit manuscripts and refuse advertisements. Contact publisher for advertising information and rates. Appearance of an advertisement does not imply endorsement or guarantee of the advertiser’s claims. For subscription or advertising information, call 800-336-4644 or 703-522-4770. Email: nafcu@nafcu.org; website: www.nafcu.org. ©2022 National Association of Federally-Insured Credit Unions, all rights reserved. The NAFCU Journal (ISSN 1043-7789) is published bimonthly every other month. March–April 2022, Volume 47, Number 2. Published by the National Asso iation of F derally-Insured Credit U ions, 3138 10th Street N., Arlington, VA 22201-2149. Periodicals Postage Paid at rlingt n, VA and at additional mailing offices. POSTMASTER: Send address changes to The NAFCU Journal, NAFCU, 3138 10th Street N., Arlington, VA 22201-2149. The opinions and ide s appearing in this magazine ar no necessarily repr s ntative of polici s of NAFCU. Manuscripts and advertisements are welcome, alth ugh NAFCU reserves he right to dit manuscripts and refus advertisements. Contact publisher for advertisi g inf rmation and rates. Appearance of an advertisement does ot i ply endorsement or guarantee of the advertiser’s cl ims. For s bscription or advertising information, c ll 800-336-4644 or 703-522-4770. Email: nafcu@nafcu.org; w bsite: www.nafcu.org. ©2022 National Association of Federally-Insured Credit Unions, all rights reserved. 20 12 FEATURES 12 Credit Unions Turn To Technology To Enhance Services 20 2022 Litigation Outlook Make Sure Fees Are Charged as Stated in Agreements 26 Effective Programs to Serve Underserved Communities Start with Listening COLUMNS 5 Conferences 6 From the Chair 8 Washington and Industry Briefs 10 The Bottom Line 32 Inside NAFCU Services 34 Management Insight 36 Executive Spotlight 38 Leadership Download 40 Compliance Central 42 From the President’s Desk 26
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