34 THE NAFCU JOURNAL January–February 2022 INSIDE NAFCU SERVICES Last year was filled with transformational change for credit unions big and small. And with that change comes valuable opportunities for growth in the coming months. To set a solid and thorough foundation for your institution, make sure you’re up to speed with all the best practices for improving member experience, mitigating risk, expanding your lending portfolio and more. Below are some of our most highly attended webinars and virtual events from last year to help you build that foundation and gain a competitive edge. Driving Auto Loan Success: 3 Risk Challenges Credit Unions Are Facing Presented by: Anne Holtzman | Senior Vice President, Claim & Recovery | Allied Solutions Suzi Straffon | Director, Finance Company Market | Allied Solutions The auto industry showed signs of growth and opportunity even through the pandemic. But new risks also emerged in the last year. During this webinar we explore the trends and prospects in the auto market, the risks you need to be aware of, and how to update your strategy for growth. We discuss how your credit union can get in the best position possible to monitor and mitigate future risk. CU Case Study: Growing Your Consumer Loan Portfolio and Gaining New Members Presented by: Ed Walters | Director of Banking Partnerships | Upstart Brent McCoy | Vice President of Credit Administration | KEMBA Financial Credit Union According to the NCUA, credit unions experienced a 20% annual increase in total deposits in 2020. And in 2021, economic conditions had credit unions struggling to find qualified member borrowers, leading to a capital surplus without viable investment options. To buck the trend, many credit unions partnered with fintech companies to grow their consumer loan portfolio by finding more creditworthy borrowers and gaining new members. Discover how your credit union can tap into this opportunity to quickly increase consumer lending to more creditworthy borrowers with minimal upfront costs. In this webinar, Brent McCoy, Vice President of Credit Administration, KEMBA Financial Credit Union, shares how KEMBA is putting its cash to work to grow its consumer loan portfolio while gaining new members. LOOKING BACKWARD TO MOVE FORWARD A Recap of 2021’s Most Impactful Content to Prepare Your Credit Union for Major Growth By Randy Salser
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