NAFCU Journal September October 2021

30 THE NAFCU JOURNAL September–October 2021 Myles Dunn became a member of Local 804 Federal Credit Union’s board of directors during a time of great change when all members except the chairman had resigned from their posi- tions. Now serving as chairman of the board since 2012, Dunn has been re-elected three terms in a row. Dunn is dedicated to the success of the board, attending train- ings and webinars to ensure he is the best he can be while in his role. He is involved in all aspects of governance of the credit union—all while simultaneously working 12 hour shifts at his full-time job. Dunn has been a member of Local 804 since 1998 so he knows and understands the credit union’s membership—and the members know him, too. Members are comfortable going to Dunn with both their questions regarding services or products and their concerns, and he always makes himself accessible to members. Dunn is committed to meeting the needs and under- standing the values of Local 804’s membership. Dunn is always one to offer ideas for new services and prod- ucts. He is constantly looking for ways to keep the credit union moving forward and this goal transfers to the development of staff as well. Dunn is committed to the development of profes- sionalism, expertise and service. He encourages his fellow board members to continue their training and he ensures the credit union provides ongoing training for staff so that they may better understand their roles and can in turn better serve members. Credit Union of the Year More Than $250M Michigan First Credit Union Lathrup Village, Michigan Michigan First Credit Union is a community development finan- cial institution (CDFI) that has been committed to providing its membership with the service it expects since 1926. With 38 branch locations throughout the state of Michigan, Michigan First is dedicated to ensuring banking access to the communi- ties it serves. In fact, 20 of the 38 branches are located within Walmart and Kroger stores across the state. The in-store branch model allows Michigan First to have the opportunity to serve members where they shop. Michigan First invests in technology and services that are usable and practical. The credit union’s debit and ATM cards have been issued instantly at all of the locations since 2005, which includes a 365 Live experience center that is open 24/7/365 at Michigan First’s headquarters location. In 2020, 365 Live took 700,000 calls—almost 110,000 more than the year prior. Michigan First’s board of directors and management team works together each year to ensure the credit union is profitable and maintains a sufficient level of reserves to account for risk and potential economic downturns—all while providing world- class service at a fair and reasonable price. In 2020, Michigan First planned for its assets to surpass the $1 billion threshold. With all the effects of the pandemic and stim- ulus payments, the credit union’s assets grew to $1.3 billion and continues to increase in 2021. Membership growth remained strong as well in 2020, with 28,00 new members joining. Total membership at Michigan First now exceeds 180,000. Increased membership and strong financial performance even during challenges are a result of practicing sound financial judgement—something Michigan First believes in wholeheart- edly. As an organization, Michigan First has continued to pros- per due to strict adherence to this practice. Michigan First also strongly adheres to its motto of “Quality First” in all it does. As a CDFI, Michigan first offers a number of inclusive loans to the low- to moderate-income members of their community. In addition, Michigan First is active in the community by assisting in the development of personal finance education for students through the Student Branch program where one branch of the credit union is fully student-run. Volunteer of the Year $250M or Less Myles Dunn Local 804 FCU Long Island City, New York