NAFCU Journal September October 2021

3 THE NAFCU JOURNAL September–October 2021 September–October 2021 • VOLUME 46, NUMBER 4 The NAFCU Journal (ISSN 1043-7789) is published bimonthly every other month. September–October 2021, Volume 46, Number 4. Published by the National Association of Federally-Insured Credit Unions, 3138 10th Street N., Arlington, VA 22201-2149. Periodicals Postage Paid at Arlington, VA, and at additional mailing offices. POSTMASTER: Send address changes to The NAFCU Journal, NAFCU, 3138 10th Street N., Arlington, VA 22201-2149. The opinions and ideas appearing in this magazine are not necessarily representative of policies of NAFCU. Manuscripts and advertisements are welcome, although NAFCU reserves the right to edit manuscripts and refuse advertisements. Contact publisher for advertising information and rates. Appearance of an advertisement does not imply endorsement or guarantee of the advertiser’s claims. For subscription or advertising information, call 800-336-4644 or 703-522-4770. Email: nafcu@nafcu.org ; website: www.nafcu.org . ©2021 National Association of Federally-Insured Credit Unions, all rights reserved. 18 15 FEATURES 15 How Do You Lead in Uncertain Times? DeWitt says, “Just listen” 18 2 021 NAFCU Advocacy: Protecting Credit Unions and Their Members Consistent, clear standards and a fair playing field are top priorities 26 2021 NAFCU Annual Awards Competition Winners COLUMNS 5 Conferences 6 From the Chair 8 Washington and Industry Briefs 10 The Bottom Line 12 Leadership Download 32 Inside NAFCU Services 36 Management Insight 38 Executive Spotlight 40 Compliance Central 42 From the President’s Desk 26