NAFCU Journal November December 2021

43 THE NAFCU JOURNAL November–December 2021 Index toAdvertisers AdvantEdge Analytics Website: www.advantedgeanalytics.com ..... 37 Allied Solutions Website: alliedsolutions.net ............................. C2 AWS Email: aws-cu@amazon.com ............................. 27 FIS Website: fisglobal.com . .......................................33 Franklin Madison Website: franklinemadison.com ......................... 4 Gallagher Website: www.nafcu.org/gallagher .................35 Lendkey Website: lendkey.com/lend ................................. 7 OpenLending Website: openlending.com ............................... C3 Origence Website: origence.com ....................................... C4 Q2 Website: q2.com/security ..................................29 Triad Financial Services Website: triadfs.com ............................................. 17 TruStage Website: cunamutual.com/auto ....................... 23 Social Skills People with strong social skills are good at building rapport, managing relation- ships, interacting with others, and finding common ground. They can be highly persuasive, charismatic and influential in initiating and driving change. Importantly, they are impeccable in never using these skills in a manipulative way. In difficult situations, they are not peacekeepers, they are bridge builders. For those of us with low EQ, it is comfort- ing to know that we can work to increase our level of emotional intelligence. Through self-awareness, feedback and practice, we can gradually improve. How- ever, the essential element is accepting the importance of EQ and a strong desire to make fundamental changes in our behavior. John Spence is widely recognized as one of the top business and leadership experts in the world. He has been working in the credit union industry for more than 20 years and serves as one of the lead instructors for NAFCU’s Management and Leadership Institute. To find out more about John, go to www.johnspence.com.