NAFCU Journal July August 2021

NAFCU 2020 Annual Report 11 Randy Salser | NAFCU Services Corporation President In response to the challenges of 2020, the NAFCU Services Preferred Partners delivered expert crisis-response content on digital innovation, rising disruptors, member service, risk management, and much more. When credit union professionals needed outside expertise, these leading companies helped push the industry forward. SOME 2020 HIGHLIGHTS › debuted our annual Innovation Spotlight, a virtual event with 500 credit union professionals that featured interviews with industry leaders and 30 demonstrations of next-gen technology, cutting-edge products, and innovative campaigns; › welcomed 4,357,822 pageviews on our CULookup.com financial calculators, where consumers evaluated financial decisions like mortgage terms, auto loans, savings and retirement plans, and more; › launched a weekly Crisis Response Digest reaching 200,000+ credit union professionals over the year with insights to help credit unions in real-time; › produced 32 blogs with a total of 16,254 pageviews on topics including safe branch reopening procedures, securing member data while working, and more; › provided 10,000+ viewers with 49 webinars and interviews featuring renowned speakers and essential industry intel, Q&A with experts, and valuable polling and benchmarking data; › released 30 episodes of The CU Lab, our podcast series with 30,000+ listeners where we talk with industry thought leaders; and › developed crisis response resources to address COVID-19 and its real-time impacts on the financial services sector, including new expert interviews and videocasts. This educational content is available to all credit unions through the Online Training and Educational Resources on the NAFCU website. To learn more about NAFCU Services and their Preferred Partners, visit nafcu.org/nafcuservices . B. Dan Berger | NAFCU Services Corporation Chair and CEO CHAIR AND PRESIDENT’S REPORT