NAFCU Journal July August 2021

NAFCU 2020 Annual Report 7 Our regulatory compliance team works daily to equip credit unions with the tools and resources necessary to ensure compliance at their financial institution. In 2020, the team answered more than 8,000 member questions through our direct compliance assistance program and published more than 100 forward-thinking blog posts, articles, charts, guides and tools in efforts to assist credit unions in overcoming compliance challenges amid the coronavirus pandemic. Most importantly, each question received was responded to within one business day, ensuring that members received the information they needed quickly and efficiently. In 2020, we continued our work to obtain clear, direct guidance for credit unions as new challenges arose with the onset of the coronavirus pandemic. While our advocacy team sought relief for credit unions amid the crisis, the compliance team remained dedicated to educating members on the regulatory and legislative changes that came about when new relief was introduced. This was accomplished COMPLIANCE GUIDING CREDIT UNIONS THROUGH THE PANDEMIC