14 michigan MEDICINE® | Sept / Oct 2022 a diagnosis. In fact, studies show that many patients feel better about their provider after reading their visit notes. Positive effects on the patient-provider relationship may be most significant among vulnerable patients, such as those with fewer years of formal education.2 In the same study, among doctors, 26 percent anticipated documentation errors and 44 percent thought patients would disagree with notes. After a year, however, 53 percent believed patient satisfaction increased, and 51 percent thought patients trusted them more. Many physicians are using the mandated release of patient data electronically as an opportunity to help patients assume greater involvement in their own health journeys—which is proving to result in better health outcomes. “Info blocking should not be viewed as ‘black or white’; it is okay to consider your patient’s needs while thinking about compliance. Physicians should strike a balance between strict regulatory compliance and exercising his/her independent professional judgment—guided by personal and professional beliefs—as to what is in the best interests of patients, the profession, and the community.” AMERICAN MEDICAL ASSOCIATION 3 According to the American Medical Association, patients who read their physician’s notes say they: • Feel more in control of—and engaged in—their health care • Recall their care plans more accurately • Are better prepared for visits • Have a better understanding of their medical conditions and medications • Are more likely to adhere to their treatment plans • Can identify clinically important errors in their notes • Are not more worried or offended after reading their notes • Have more successful conversations and stronger relationships with their doctors
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