letter. At first glance, you may notice an attractive document containing excellent sentence structure and no abject typos. Lead by the presentation of the resume and cover letter, the premature conclusion is to believe the candidate can accurately email and text patients, produce thorough narratives about payment conversations, and remit credible rebuttals to the insurance company in response to a claim denial. The candidate’s job history shows steady employment of three years with her current employer and four with the prior. The unsuspecting HR Manager/ Dentist is at risk of concluding that the employee values job stability and has the emotional steadiness to get along with staff and patients. What is unknown is if they prepared the resume, had their friend with better writing skills prepare the cover letter, or even if any of the information is true. Remember, “con” in con-artist stands for “confidence.” Each positive impression you gain should prudently be charged with a degree of curious doubt (until proven valid). The resume cannot speak to the quality of their work performance, the personality, standards or expectations of their former employer, or circumstances with other staff that may have promoted tenure. Keep this in mind: The resume functions to attract your attention. Other than that, you have no facts… yet. Truthful, transparent understanding of your candidate is gained by a quick moving, thorough interview process that contains a combination of written exercises, role-playing, cross-fact checking, learning insightful information with behavioral interview questions, and gaining input from key staff members who, additionally, spent time with the candidate. Opting to disqualify a candidate who has made it to the in-person interview process, especially after the shadow experience, requires the HR Manager/ Dentist to remember “the long-game.” When managing the pressures of a fulltime patient schedule attending the daily exchanges with qualifying candidates is an arduous process. When you begin the long-game process, gain the support you need to handle your schedule and additional responsibilities. Intentionally taking the extra time required to conduct all the steps required of a solid interview process is a responsible practice that protects you and your valuable staff from the disappointments of a “missed hire” and enables you and your team to most quickly return to the joys of daily practice with a full, talented team. Carol Paige, President of PRN Dental Consulting, LLC is a dental practice consultant and frequent speaker at dental events. PRN’s services include leadership training, human resource management coaching, staffing, and team building. Inquiries are welcome: carol@prnconsult. com. Mobile: (678) 232-2821. Meet the Leadership GDA Class of 2024 GDA is proud to introduce the Leadership GDA Program Class of 2024, a group of dentists from throughout the state who aspire to enhance their leadership effectiveness while elevating their visibility within Georgia’s dental community. We invited these dynamic, emerging leaders to share a little about themselves and how they view leadership. Dr. Thomia Campbell JLM Dental Studios, Atlanta, Northern District Dental Society I was led into the field of dentistry by way of art class and having braces. At a young age, I knew I wanted to pursue a career in healthcare. Taking sculpture class in high school, winning various art competitions, and having an amazing dentist and orthodontist whom I was able to shadow during the summer before college really solidified my decision. I was the one of the first doctors in my family. When I’m not too busy being a twin mom, I enjoy traveling, reading multiple books at a time, riding my Peloton bike and running. Leadership embodies an attitude of one who is always willing to learn. I feel there should be a quiet confidence but also a sense of humility. A great leader is one who acts and makes decisions to set up everyone on the team for success and not just themselves. Being a leader involves not just being great at what you do, but empowering others to do the same and in essence having that be a domino effect. Lastly, a great leader shouldn’t be afraid to be vulnerable or admit when they are wrong or need help. Dr. Jalpa Dave Lilburn Family Dentistry, Lilburn, Northern District Dental Society I graduated from Boston University in 2007 then moved to Atlanta. I have been practicing General Dentistry since then and enjoy learning more about our profession every day at my practice in Lilburn, G.A. Besides dentistry, I love to hike, swim, cook, shop, and spend time with my two young boys, my family and my friends. | 17 Sept 2024
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