GDA Action October 2021

October 2021 • 27 MEMBER SATISFACTION WITH GDA STAFF SERVICES Of those who have contacted the GDA: 82% of members have contacted the GDA within the last 12 months 100% were satisfied with the helpfulness of the response 99% were satisfied with the timeliness of the response 99% were satisfied with the courteousness of the response 100% were satisfied with the accuracy of the response The purpose of the survey was to assess the degree to which members are satisfied with the GDA and the programs and services it offers. The results clearly indicate that members are extremely satisfied! The net promoter score provides strong evidence that the vast majority of members are extremely loyal to the association. They view the GDA as a strong advocate for them in the legislature and are highly likely to recommend membership to non-member dentists. The data also demonstrates that members hold the GDA staff in very high regard and believe they provide members with timely, courteous, and beneficial support. SUMMARY GDA REPORT CARD Advocacy A Communication with Members B+ Promoting the Profession/Advocating to the Public B Education and Training B Networking B Providing Value for Dues B Providing Quality Services that Save Members Money B