10 CALIFORNIA LODGING NEWS www.calodging.com WELLNESS on improving care for the planet, people, and responsible business. “Hyatt’s purpose is to care for people so they can be their best. This purpose is reflected in how Hyatt treats its guests and employees, and is a core part of the company’s business,” she said. “This purpose of care takes into account physical and emotional well-being driving all interactions with our hotel colleagues and is a major reason for the longevity of our workforce.” The Manchester Grand Hyatt is focused on all aspects of work-life to promote employee well-being: Team Engagement By organizing team-building events, social gatherings, wellness activities, and quarterly leader outings to encourage employees to connect outside of their daily roles, the team at the Manchester Grand Hyatt San Diego is working towards cultivating positive working relationships that build trust and community within staff. Learning & Development Opportunities The Manchester Grand Hyatt San Diego has begun offering workshops and training sessions for all employees but truly prides itself on the Hyatt Leadership Academy that brings employees together to grow their skills to become future leaders. Participants in the academy have access to the leadership team, department heads, and other leaders throughout the hotel to learn what each department does and to hear about the skills they can gain to excel within Hyatt. These programs not only strengthen individual expertise but also promote a shared sense of purpose and teamwork. Hotels Are Leading the Charge for People in the hospitality industry work in a bustling fast-paced environment where guest satisfaction is the top priority. The high expectations they place on themselves to deliver exceptional service, no matter how difficult the circumstances, can make it challenging for everyone on staff to take the time and effort to look after their own wellbeing. That can have an effect on personal health as well as performance on the job. Recognizing that healthy and happy staff are the key to a positive work environment, many hotels are instituting or stepping up programs and policies that focus on the mental health and well-being of their employees. Michelle Hill, the human resources director at the Manchester Grand Hyatt San Diego, says that caring for themselves helps them to better care for their guests, highlighting the importance of mental and physical well-being among her staff. Hyatt employs a global approach called World of Care, which focuses Continues EMPLOYEE
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