www.calodging.com January/February 2023 19 he Industry Guest Relations Award Magic Castle Hotel (Pictured with Lynn Mohrfeld: Darren Ross, Rod Lipman, Katie Williams, Allison Steward, and Regan Kline) While our independent hotel isn’t fancy, we’re proud of what we’ve achieved by being creative and taking a different approach to guest service. We’re currently the #6 hotel on TripAdvisor out of 409 in all of Los Angeles. This is not easy and is a result of giving our guests an experience that is so far beyond what they expected, that by the time they leave, they feel compelled to tell people about us.... and to write about their experience. Here’s just one such review: “The service is without equal. The vibe of this hotel is unmatched. The staff never failed to impress us, and always went above and beyond to accommodate our requests and to make our stay enjoyable.” And another: “This hotel is a sanctuary from the bustle of LA and feels like home.” We live “service” at Magic Castle Hotel and guests tell me almost every day how they don’t want to leave.
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