12 CALIFORNIA LODGING NEWS www.calodging.com Stars of th Maria has been with the property for 16 years, and is instrumental in how our housekeeping department operates. She is the go-to person for all questions, training, and translation between staff and Spanish speaking customers. While Maria has more than earned her right to take her weekends off, she is the first person to volunteer to work weekends and holidays and is always thinking about other staff members. During the pandemic, we lost all our staff, yet Maria stayed working full time and helped in various departments. Maria does extra things for our routine business without even asking. When she notices that we have construction workers as guests, she will place extra disposable rags in their rooms for their muddy boots. When she knows we have events, she will make decor out of the towels to make that room extra special. Maria Medina is a great example of the heart of hospitality! In the short amount of time he’s been with the property, Mario has demonstrated a genuine care and concern for his new housekeeping team that have immediately welcomed him in. On one notable day, one of our guests traveling with small children departed for Santa Monica and forgot her passports in the hotel safe. Mario took it upon himself to drive the passports to Santa Monica from Huntington Beach after work. Without an ounce of hesitation, he requested permission to do so all on his own. We received an email from the guest who was completely amazed by his genuine care and nature and she said, “I was honestly blown away. He did not want anything from me, only to make sure that we received the passports…My husband and I travel a lot with our family, and I have never known someone who has gone out of their way to do something nice for us without expecting anything in return.” By exceeding the guest’s expectations, Mario has created a lifetime Hilton guest. HD Supply Housekeeping Award, Small/Medium Property Maria Medina, Best Western Plus Villa Del Lago Inn Accepting the Award on her behalf, Sunny Patel, Owner HD Supply Housekeeping Award, Medium/Large Property Mario Escobar, The Waterfront Beach Resort
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