2 CALIFORNIA LODGING NEWS 414 29th Street Sacramento, CA 95816 916-444-5780 www.calodging.com EXECUTIVE COMMITTEE CHAIR Tom Patton, CHA Ramada by Wyndham Santa Barbara VICE CHAIR Hee-Won Lim Pacific Palms Hotel IMMEDIATE PAST CHAIR Bijal Patel, CHA Coast Redwood Hospitality SECRETARY/TREASURER Dhruv Patel Ridgemont Hospitality GOVERNMENT & LEGAL RELATIONS CHAIR Javier Cano JW Marriott at L.A. LIVE AUDIT & INVESTMENT COMMITTEE CHAIR Laurenne Douglas Pacific Plaza Hotels, Inc. 2022 BOARD OF DIRECTORS Kristi Allen Ensemble Real Estate Solutions & Investments Bhupen Amin Holiday Inn Express Hotel & Suites Justin Boutwell Pebblebrook Hotel Trust Javier Cano JW Marriott at L.A. LIVE Vipul Dayal Days Inn San Francisco Airport West Laurenne Douglas Pacific Plaza Hotels, Inc. Ross Gimpel Encore Terri Haack Lowe Enterprises Investors Jon Handlery, CHA Handlery Union Square Hotel Niles Harris InterContinental Los Angeles Downtown Nic Hockman Disney’s Grand Californian Matt Humphreys Hyatt Regency San Francisco Daniel Kuperschmid Manchester Grand Hyatt San Diego Mark LeBlanc Aimbridge Hospitality Hee-Won Lim Pacific Palms Resort RJ Mayer The Mayer Corporation Michelle Millar University of San Francisco Cormac O'Modhrain Sunstone Hotel Investors, Inc. Michael Pace InterContinental Mark Hopkins Hotel Bijal Patel, CHA Coast Redwood Hospitality Bimal Patel, CHA Hotel Zico Perry Patel BPR Hotels Pragna Patel-Mueller Samata Management Joe Piantedosi Park Hotels & Resorts Chip Rogers American Hotel & Lodging Association John Spear Hotel Drisco Jeffrey Thurrell Fisher Phillips Wes Tyler, CHA Chancellor Hotel on Union Square Mike Tweeten Ace Parking Management Bobby Walia Marriott International Corporation ADVERTISING & DESIGN LLM Publications 503.445.2220 | 800.647.1511 www.llmpubs.com Design & Layout Sales Representative Stephanie Pendell Grandt Mansfield grandt@llmpubs.com Copyright © 2022. All Rights Reserved MANAGING A HOSPITALITY BUSINESS at a time of dynamic change is a real challenge for owners, general managers, and department heads alike. In fact, the past couple of years have probably brought more and more complex changes to our business than any other time in memory. That’s why we’re devoting most of this issue of Lodging News to the theme of Hotel Management. There are a few areas where we’re seeing the most dramatic changes, ones that have led to a host of new and creative solutions. The combined effect of the pandemic and the “great resignation” decimated staffing, especially for supervisory and management positions. Like every other industry, we’ve lost both long-time and younger employees during closures and the falloff in travel. Finding great people to take their places and become the next generation of leaders hasn’t been easy. It has often put hoteliers into competition with other industries, including retailers, gigeconomy positions, and even warehousing positions for talent. It also has led properties to look to a new generation of candidates who look at work very differently than the traditional hospitality professional. As you’ll read, some companies have decided to adopt new approaches to the workplace and work/life balance to make careers in hospitality more attractive—even to people who may never have considered hospitality as a career. At the same time, the great resignation provided the opportunity for many of those who remained to move up the ladder and bring their expertise and dedication to bear as the industry continues its recovery. And the good news is that the industry is on a steady ramp upward. While we’re certainly not back to pre-pandemic levels, in places like San Francisco, summer tourism has come back to levels not seen since 2019; San Diego is likewise looking up, and baseball’s All-Star Game gave a July boost to LA. The even better news is that ours is both a very adaptable industry and a place where anyone with the drive to succeed and a motivation for service can build a great long-term career. It’s inspiring to read the profiles in this edition of two of the leaders in our industry who started at entry-level jobs and have risen to the top. Their paths—and their learnings along the way—can help all of us better appreciate the many opportunities we provide for our people and communities, in addition to supporting tourism, on which so many California communities depend economically. As you work to overcome your own challenges and welcome back the ever-increasing numbers of visitors to our state, CHLA is here for you, with resources and partners that can help you manage your way to success. MESSAGE FROM THE PRESIDENT & CEO Lynn Mohrfeld CHLA President & CEO
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