CHLA Lodging News July/August 2021

www.calodging.com July/August 2021 15 anywhere else that they share information. Similarly, within the pet policy hotel owners may want to outline that the hotel provides accommodations for service animals in compliance with the ADA. Additionally, they might want to consider clear signage in the hotel itself stating that service animals are welcome. As in most any situation, a lack of clear communication could lead to misinformation that could possibly put the hotel at risk and maybe even drive away potential business. Without regular staff training, guidance reviewed by staff on the first day of the job can be forgotten. Hoteliers looking to ensure all their guests have an enjoyable and memorable stay should strongly consider having a written policy regarding service animals on hand and ensure their staff is well-trained in what questions they are able to ask pertaining to service animals, as well as the rights and obligations for both the guest and hotel under the ADA. With proper planning and education, hoteliers should be confident they are doing the best they can to provide a superior experience to all their guests. The information contained in this material is for information purposes only. This material should not be relied on or treated as a substitute for specific advice relevant to any particular circumstances. Appropriate steps to manage any of the risks described herein will vary depending on particular circumstances. This material should be considered in addition to all other relevant information, including the advice of professional advisors and the requirements of any applicable policy of insurance.  Janet Wright is director of risk management for SUITELIFE Underwriting Managers, LLC, a series of RSG Underwriting Managers, LLC. SUITELIFE is a Delaware Series limited liability company and a subsidiary of Ryan Specialty Group, LLC, specializing in underwriting management and other services for insurance products distributed through agents and brokers. Some products may not be available in all states or may be available only from surplus lines insurers. In California: RSG Insurance Services, LLC License #0E50879. © 2020 Ryan Specialty Group, LLC.