CHLA Lodging News July/August 2021

2 M essage from the Chair 4 I s Your Hotel Website ADA Compliant? Don’t Be Caught Off Guard! 6 T he Evolution of High-Frequency Litigants 8 G uest Rooms with Mobility & Communication Features 12 R eading by Touch 14 P ets vs. Service Animals— Protecting Your Business and Creating an Enjoyable Experience for All 16 The Deal With Service Dogs in Hotels & Inns 19 CHLA Marketplace 24 CHLA Partners OUR MISSION CHLA is the indispensable resource for communicating and protecting the rights and interests of the California lodging industry, for providing educational training and cost-saving programs for all segments of the industry, and for supporting strategic alliances to promote the value of California tourism and travel. 16 12 8 LODGING NEWS TABLE OF CONTENTS ON THE COVER Featured image: Canines for Independence. Courtesy of Steven Pate-Newberry