PRLA Restaurant & Lodging Matters Summer 2020

Pennsylvania Restaurant & Lodging Matters is published quarterly by the Pennsylvania Restaurant & Lodging Association, 100 State Street, Harrisburg, PA 17101, tel 800-345-5353, and is a benefit of membership in the association. Articles do not necessarily reflect the view or position of the Pennsylvania Restaurant & Lodging Association. Editorial coverage or permission to advertise does not constitute endorsement of the company covered or of an advertiser’s products or services, nor does Pennsylvania Restaurant & Lodging Matters make any claims or guarantees as to the accuracy or validity of the advertiser’s offer. ©2020 All rights reserved. No part of this publication may be reproduced in print or electronically without the express written permission of the Pennsylvania Restaurant & Lodging Association. PRLA 2020 OFFICERS ACTING CHAIRMAN Bill Covaleski Victory Brewing Company—Brandywine Chapter TREASURER Tom Neely Nittany Lion Inn—Keystone Chapter IMMEDIATE PAST CHAIRMAN Jim Fris PJW Restaurant Group—Brandywine Chapter PRLA STAFF PRESIDENT & CEO John Longstreet | jlongstreet@prla.org OPERATIONS MANAGER Eric Adams | eadams@prla.org DIRECTOR OF OPERATIONS & STRATEGY—PHILADELPHIA Ben Fileccia | ben@prla.org MEMBER SERVICES MANAGER Christine Preuss | cpreuss@prla.org DIRECTOR OF FINANCE & HUMAN RESOURCES Diane Sherwood, CPA | dsherwood@prla.org VICE PRESIDENT OF GOVERNMENT AFFAIRS Melissa Bova | mbova@prla.org DIRECTOR OF EDUCATION Hope Sterner | hsterner@prla.org DIRECTOR OF EVENTS & ENGAGEMENT Heidi Howard, CMP | hhoward@prla.org DIRECTOR OF COMMUNICATIONS Stephanie Otterson | sotterson@prla.org COMMUNICATIONS SPECIALIST Kendra Hepler | khepler@prla.org ACCOUNTING MANAGER Paula Judd | pjudd@prla.org PROFESSIONAL SERVICES PROVIDED BY GENERAL COUNSEL Shumaker Williams, P.C. Keith Clark GOVERNMENT AFFAIRS Frank DiCicco Associates, Philadelphia Andrew Zalenski ACCOUNTANT & INDEPENDENT AUDITORS Brown, Schultz, Sheridan & Fritz John Bonawitz, CPA INVESTMENT ADVISORS Conrad Siegel Tara Mashack-Behney Pennsylvania Restaurant & Lodging Matters is a publication of the PENNSYLVANIA RESTAURANT & LODGING ASSOCIATION 100 State Street, Harrisburg, PA 17101 800-345-5353 | www.prla.org | info@prla.org For Advertising Information: Grandt Mansfield Senior Account Executive 503-445-2226 | grandt@llmpubs.com Creative Design LLM Publications Stephanie Pendell, Designer stephanie@llmpubs.com INSIDE THIS ISSUE 4 Industry Outlook 6 Chairman’s Message 8 Six Questions the Pandemic Has Yet to Answer for Restaurants 12 Restaurant Tech to Improve Business After COVID-19 16 COVID-19 for Restaurants: What’s Working and What Will Become Part of the New Normal 24 Legislative Corner 28 What Small Businesses Can Learn From Large Business 30 The Future of Hotel Housekeeping Post-Pandemic 32 Top 10 Items for Licensee Operations During the COVID-19 Pandemic 34 National Affiliates Establish New Safety Initiatives p 16