Fall 2017

S E C U R I T Y | S E C U R I T Y | S E C U R I T Y | S E C U R I T Y | S E C U R I T Y | S E C U R I T Y | S E C U R I T Y | S E C U R I T Y | Pennsylvania Restaurant & Lodging Matters is published quarterly by the Pennsylvania Restaurant & Lodging Association, 100 State Street, Harrisburg, PA 17101, tel 800-345-5353, and is a benefit of membership in the association. Articles do not necessarily reflect the view or position of the Pennsylvania Restaurant & Lodging Association. Editorial coverage or permission to advertise does not constitute endorsement of the company covered or of an advertiser’s products or services, nor does Pennsylvania Restaurant & Lodging Matters make any claims or guarantees as to the accuracy or validity of the advertiser’s offer. ©2017 All rights reserved. No part of this publication may be reproduced in print or electronically without the express written permission of the Pennsylvania Restaurant & Lodging Association. PRLA 2017 OFFICERS CHAIRMAN Steve Musciano Aramark Corporation Western Chapter VICE CHAIRMAN James Gratton Marriott International Inc. Philadelphia Chapter TREASURER Jim Fris PJW Restaurant Group Brandywine Chapter IMMEDIATE PAST CHAIRMAN John Graf Priory Hotel Western Chapter PRLA STAFF PRESIDENT & CEO John Longstreet | jlongstreet@prla.org OPERATIONS MANAGER Eric Adams | eadams@prla.org EXECUTIVE ASSISTANT Vicki Zeppa | vzeppa@prla.org DIRECTOR OF MEMBERSHIP DEVELOPMENT—WEST Tom King | tking@prla.org DIRECTOR OF MEMBERSHIP DEVELOPMENT—CENTRAL Joseph Ambrosio | jambrosio@prla.org DIRECTOR OF MEMBERSHIP DEVELOPMENT—EAST Amy Gorman | agorman@prla.org MEMBER SERVICES MANAGER Christine Preuss | cpreuss@prla.org MEMBERSHIP ENGAGEMENT MANAGER Gisela Kibler | gkibler@prla.org DIRECTOR OF FINANCE & HUMAN RESOURCES Diane Sherwood, CPA | dsherwood@prla.org VICE PRESIDENT OF GOVERNMENT AFFAIRS Melissa Bova | mbova@prla.org GOVERNMENT AFFAIRS SPECIALIST Mary Yoder | myoder@prla.org DIRECTOR OF EDUCATION Hope Sterner | hsterner@prla.org DIRECTOR OF EVENTS & ENGAGEMENT Heidi Howard, CMP | hhoward@prla.org DIRECTOR OF COMMUNICATIONS Stephanie Otterson | sotterson@prla.org ACCOUNTING MANAGER Paula Judd | pjudd@prla.org OFFICE ASSISTANT Yasmin Ayoola | yayoola@prla.org PROFESSIONAL SERVICES PROVIDED BY GENERAL COUNSEL Shumaker Williams, P.C. Keith Clark GOVERNMENT AFFAIRS Pugliese Associates, Harrisburg Lou Biacchi Frank DiCicco Associates, Philadelphia Andrew Zalenski ACCOUNTANT AND INDEPENDENT AUDITORS Brown, Schultz, Sheridan & Fritz John Bonawitz, CPA INVESTMENT ADVISORS Conrad Siegel Tara Mashack-Behney Pennsylvania Restaurant & Lodging Matters is a publication of the PENNSYLVANIA RESTAURANT & LODGING ASSOCIATION 100 State Street, Harrisburg, PA 17101 800-345-5353 | www.prla.org | info@prla.org Stephanie Pendell, Designer stephanie@llmpubs.com For Advertising Information: Taylor Searle, Account Executive 503-445-2244 | taylor@llmpubs.com Creative Design LLM Publications INSIDE THIS ISSUE 4 Industry Outlook 6 Chairman’s Message 8 COVER STORY Workplace Violence 14 Taking on Trafficking 17 Securing Your Payments Processing 18 Legislator Spotlight 20 Legislative Corner 22 Legal Docket 24 Education & Training 26 Member Milestones 29 Welcome New Members p 8