2 LooseLeaf October/November 2018 colorad o nga.org Our Mission To create opportunities for horticultural and associated industry professionals to collaboratively grow their businesses through fellowship, education, advocacy and certification. Cover Photo Courtesy of Welby Gardens 3 Message from the Board Use the Off Season for Reflection & Planning 4 Here for the Members Member Benefits Add up to Big Savings 5 Member Profiles Orchard Mesa Greenhouse Welby Gardens 19 Safety Corner How to Onboard & Train Employees into a Safety Culture 20 CSU Research Update Top Performers at CSU Annual Flower Trials 22 Funding Research & Education Leveraging Resources to Build our Industry’s Future 23 NewMembers, Classified Ads, & Advertisers List 24 GreenCO Legislative Update Dan Wise, CCNP President Fort Collins Wholesale Nursery 970.484.1289
[email protected] Kerri Dantino Secretary-Treasurer, President-Elect Little Valley Wholesale Nursery 303.659.6708
[email protected] Beth Gulley Officer-at-Large Gulley Greenhouse & Garden Center 970.223.4769
[email protected] Mandy Gerace Welby Gardens 303.288.3398
[email protected] Michelle Cadena, CCNP Sunshine Horticulture 303.301.5444
[email protected] Sharon Harding-Shaw, CCNP Harding Nursery 719.596.5712
[email protected] Matt Edmundson Arbor Valley Nursery 303.654.1682
[email protected] Mike Bone, CGG Denver Botanic Gardens 720.865.3769
[email protected] Jesse Eastman, CCNP Fort Collins Nursery 970.482.1984
[email protected] Jim Klett, Ph.D. CSU Dept. of Horticulture & Landscape Architecture 970.491.7179
[email protected] Allison Gault, MBA, CAE, Executive Director Colorado Nursery & Greenhouse Association 303.758.6672
[email protected] Board of Directors Publisher Colorado Nursery & Greenhouse Association 959 S. Kipling Pkwy., Ste. 200 Lakewood, CO 80226 P: 303.758.6672 F: 303.758.6805
[email protected] coloradonga.org Printer LLM Publications P.O. Box 91099 Portland, OR 97291 www.llmpubs.com Display Advertising Scott Poole, LLM Publications 503.445.2242
[email protected] Allison Gault, MBA, CAE Executive Director
[email protected] Staff Matt Edmundson Allison Gault, MBA, CAE Tanya Ishikawa Dr. Jim Klett Ben Northcutt Dan Wise, CCNP Tanya Ishikawa Buffalo Trails Multimedia Communications 303.819.7784
[email protected] Contributing Writers Directors Editor Ex-Officio Members Ben Northcutt Membership Manager
[email protected] Saving Time &Money Year-Round with Off-Season Maintenance LooseLeaf is published six times a year with issues scheduled for February/March, April/May, June/July, August/September, October/November, and December/January. Visit coloradonga.org for classified advertisements, plant publications, upcoming events, a member directory, and much more! Decoding Customer Behavior Beyond Sales Calls – Checking in with Customers 8 13 16 In This Issue