CHLA Lodging News Nov/Dec 2019

16 CALIFORNIA LODGING NEWS www.calodging.com   continued and information that, at a minimum, should always be included. They are as follows: For each accessible room: • the accessible room type (e.g., deluxe executive suite, deluxe king, etc.); • the number and size of beds (e.g., two queen beds); • communications features (e.g., visual alarms and visual notification devices); and • the type of accessible bathing facility (e.g., bathtub with grab bars, transfer shower, or roll-in shower). For the place of lodging: • information about the facility’s accessible entrance(s) (e.g., location); • information about the existence and location of a wheelchair accessible route connecting accessible parking spaces to the facility’s front entrance and to key areas of the facility such as the registration desk, the concierge desk, accessible guest rooms, the business center, restaurants, bars, exercise rooms, swimming pool and/or spa, and meeting rooms; and • other information about “important features” of the facility that do not comply with the current scoping and technical standards for accessible facilities that were adopted in 1991. The examples provided in the DOJ’s Guidance are: » doorways to and within accessible guest rooms that are too narrow; and » non-accessible check-in counters (if this is the case, the facility should provide information about how or where guests with disabilities can check-in). Additional “important features” could also include other amenities such as parking facilities, recreational facilities (spa, pool, sports courts, gym), the business center, food and beverage venues, and meeting rooms. It is a good practice to inform guests with disabilities of whether any complimentary transportation provided by the facility is accessible, and whether there are any procedures that a guest should follow to request accessible transportation. Each place of lodging should also ensure that it has employees (both onsite and at a reservations center, if applicable) who are available to provide additional information (such as the specific layout of an accessible room and bathroom, grab bar locations, and other amenities such as a bathtub bench) to individuals with disabilities. Third-Party Reservation Services In many cases, the people making claims against lodging properties simply go to third- party reservation services and view the hotel website there. Many lodging operators are not aware that the 2010 DOJ regulations regard