September October 2017

4 CALIFORNIA LODGING NEWS 414 29th Street Sacramento, CA 95816 916-444-5780 www.calodging.com EXECUTIVE COMMITTEE CHAIR Elvin Lai Ocean Park Inn VICE CHAIR Scott VandenBerg Hyatt Regency Sacramento IMMEDIATE PAST CHAIR Terri Haack Terranea Resort SECRETARY/TREASURER Michael Pace Clift Hotel GOVERNMENT & LEGAL RELATIONS CHAIR René Boskoff Monterey Marriott Hotel AUDIT & INVESTMENT COMMITTEE CHAIR Laurenne Douglas Pacific Plaza Hotels 2017 BOARD OF DIRECTORS Matt Adams Manchester Grand Hyatt San Diego Bhupen Amin Lotus Hotels & Investments Ed Bear AutoClerk, Inc. René Boskoff Monterey Marriott Hotel Javier Cano JW Marriott, LA Live Russ Cox Interstate Hotels & Resorts Vipul Dayal VNR Management Laurenne Douglas Pacific Plaza Hotels, Inc. Paul Gibbs Crowne Plaza LAX Terri Haack Terranea Resort Jon Handlery, CHA Handlery Hotels, Inc. Elvin Lai Ocean Park Inn Mark LeBlanc The Rim Corporation Hee Won Lim Pacific Palms Resort James Lim Omni San Francisco Robert Mayer, Jr. The Robert Mayer Corporation Stephanie McCaffrey McCaffrey House Elliott Mills Disneyland Resort Michael Pace Clift Hotel Bijal Patel Coast Redwood Hospitality & Management Bimal Patel, CHA Concept Hotels Pragna Patel-Mueller Samata Management, Inc. Tom Patton, CHA Ramada Limited Chip Rogers AAHOA Pat Seminario Newport Beach/Irvine/ Bayview/Costa Mesa Marriott Hotels John Spear Hotel Drisco Jeffrey Thurrell Fisher & Phillips, LLP Wes Tyler, CHA Chancellor Hotel On Union Square Scott VandenBerg Hyatt Regency Sacramento ADVERTISING & DESIGN LLM Publications 503-445-2220  |  800-647-1511 www.LLMpubs.com Design & Layout Stephanie Pendell Sales Representative Dan Hartzog danh@llmpubs.com Copyright © 2017. All Rights Reserved MESSAGE FROM THE PRESIDENT As you all know, the hotel and lodging industry is a 24 hour a day business. At the property level, everything must function correctly, which is why properly trained and resourced maintenance and engineering efforts are vital to the success of your business. Whether it’s a broken door handle or a faulty air conditioner, these problems must be addressed. In addition to guest satisfaction, safety is most often a factor in improving and maintaining your property—and safety shouldn’t ever be overlooked. Properly maintaining a hotel will lead to optimal operating performance and help preserve a property’s reputation with its guests. As a nudge to keep our guests safe, California’s lodging properties must also follow a strict code of building, health and fire safety guidelines that help ensure that when a guest stays at any property, there are standards that are met and there’s certain comfort in that for our guests. One of the issues of these safety guidelines is that not all hotels and inns fully understand and are aware of the requirements and the penalties that can apply if they are violated. This is especially true in relation to ADA compliance, where complicated national and state regulations make it difficult to know if your property is in compliance. It is strongly recommended that you consider the services of a licensed certified access specialist who can inspect a property for compliance with applicable state and federal construction-related accessibility standards, further protecting you from costly drive-by lawsuits. In addition, as hotels get more technologically innovative, the maintenance and engineering departments will play an ever-larger role in making sure that hotel operations run smoothly. To facilitate these operations, CH&LA (of course) has many members that offer maintenance and engineering products and services that can save your property money and help improve operations. Whether you need these services immediately or not, I encourage you to peruse the listings in the CH&LA Marketplace toward the back of this and every California Lodging News magazine issue. These companies have chosen to support CH&LA—please allow them the chance to earn your business. I hope that this issue of California Lodging News will help shine a light on maintenance and engineering—we can’t do it without them.  Lynn Mohrfeld CH&LA President & CEO