THe 2016 innSPiRe ConfeRenCe & TRAde SHoW, hosted by CABBi, was held January 31–February 2 at the Monterey Marriott. Conference attendees experienced several days of unparalleled educational workshops, master classes and the largest trade show in innSpire history. This year’s conference was kicked off on Sunday afternoon by keynote speaker nancy Friedman. nancy, aka The Telephone doctor, not only brought her customer service expertise to our attendees but energized everyone with her knowledge and enthusiastic presentation. The keynote session was immediately followed by our opening reception on the trade show floor. This year’s trade show was the largest in innSpire history with 53 vendors. The education continued on Monday with the popular roundtable sessions, featuring 11 topics from industry experts, covering legal updates, attracting millennials, employee handbooks, working in the “cloud”, 2016 trends and more. This year’s vendors covered a variety of products and services including internet marketing, guest amenities, textiles, hotel financing, property management systems and more. Monday closed with our 25th anniversary celebration, where vendors and guests joined in for a night of wine, food and a toast to 25 years of CABBi. The final day was full of education from industry experts including a panel on OTAs for small properties, best practices for insuring KKeyynote SSppeakker Nancy Friedman an inn, a legal panel led by innkeepers and moderated by CABBi Member Legal Advisor Jim Abrams, and much more. The 2016 conference concluded with a special general session led by Lisa Kolb of Acorn internet Services. We hope to see everyone at the 2017 innSpire Conference & Trade Show as we head to Southern California January 29–31 and meet on the Queen Mary in Long Beach! SPRinG 2016 California Hotel & Lodging Association19 The Telephone Doctor
CH_LA Lodging News Spring 2016
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