24 16 26 4 Message from the President & ceO 6 hotel room Key security 9 Navigating for Success 13 is Your hotel Properly Collecting and Preserving incident related evidence? 16 how front desk employees shape a guest’s experience 18 Hotelier Profiles: gennero filice & Judy sosa suMMer 2015 | contents 21 how to be a great concierge 24 northern california hotel & lodging conference recap 26 california hotel Owner conference recap 28 Upcoming events & Webinars 30 ch&la Marketplace 414 29th Street Sacramento, CA 95816 916-444-5780 www.calodging.com executive coMMittee chair Terri Haack Terranea resort Vice chair Tom Klein The fairmont san francisco iMMediaTe PasT chair Bimal Patel, CHA concept hotels secreTarY/TreasUrer richard Hill sheraton grand sacramento gOVernMenT & legal relaTiOns chair René Boskoff Monterey Marriott Hotel aUdiT & inVesTMenT cOMMiTTee chair Laurenne Douglas Pacific Plaza Hotels 2015 Board of directors Bhupen Amin lotus hotels & investments rick Anderson casa Tropicana, a Beachfront inn Luis Barrios ed Bear autoclerk, inc. René Boskoff Monterey Marriott Hotel Laurenne Douglas Pacific Plaza hotels, inc. Mike Getto, CHA The hills hotel Paul Gibbs Crowne Plaza LAX Terri Haack Terranea resort Jon Handlery, CHA handlery hotels, inc. richard Hill sheraton grand sacramento hotel Tom Klein The fairmont san francisco elvin Lai Ocean Park inn mark LeBlanc The Rim Corporation Hee Won Lim Pacific Palms Resort robert mayer, Jr. The robert Mayer Corporation Peggy mosley groveland hotel, inc. michael Pace Clift Hotel Bimal Patel, CHA concept hotels Pragna Patel-mueller samata Management, inc. Tom Patton, CHA ramada limited Candace savage, mHs Usa Today no. california/ hawaii region John schafer Manchester Grand Hyatt san diego Pat seminario newport Beach/ irvine/Bayview/costa Mesa Marriott Hotels John spear hotel drisco marcy Tanner disney’s Paradise Pier hotel Jeffrey Thurrell fisher & Phillips, llP Wes Tyler, CHA chancellor hotel On Union square Scott VandenBerg Hyatt Regency sacramento cH&La staff Lynn s. mohrfeld, CAe, IOm President & ceO Jennifer s. Flohr, CAe, CmP senior Vice President Jenn Wheaton, CmP Programs & events Manager sue Norton Membership & services coordinator Jim Abrams Member legal advisor Danny Friedman Legislative & Communications coordinator sandra Oberle senior Membership Manager Janelle mollgaard Member services assistant susan ragatz Education Director michelle Donohue, CAe, IOm finance & Operations Manager Jessica Counts events coordinator advertising & design LLM Publications, Inc. 503-445-2220 | 800-647-1511 www.AssociationPublications.com Publisher linda l. Pope Design & Layout Juliette Miratsky Sales Representative Dan Hartzog danh@llm.com copyright © 2015. all rights reserved California NEWS SUMMER 2015 LODGING ASSOCIATION THE OFFICIAL MAGAZINE OF THE CALIFORNIA HOTEL & LODGING ASSOCIATION our Mission FRONT DESK STAFF On the front lines and your guests first impression on tHe cover Gennero Filice, front office manager of The silverado resort, helps a guest at the front desk. Photo by Kevin Roznowksi www.kevinrozphoto.com CH&LA is the indispensable resource for communicating and protecting the rights and interests of the California lodging industry, for providing educational training and cost-saving programs for all segments of the industry, and for supporting strategic alliances to promote the value of California tourism and travel.
CHLA Lodging News Summer 2015
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