simply service: How to Gain Guest Loyalty Thursday, August 20, 2015, 10:00–11:00am Member: Free | Non-member: $99 Creating guest loyalty is critically important in today’s competitive environment. Simple, yet highly effective means of delighting the guest are introduced, including how to: • Project a positive, caring service attitude • Meet criteria guests use to evaluate service quality • Follow steps of service in exemplary guest interactions • Anticipate guest needs and build trust insights into the preferences, behaviors and needs of Millennials, both guests and employees, will be included in this practical course! go to www.calodging.com/events to learn more and register. August 20, 2015 Upcoming WeBINArs Give your company a fresh look. We can help you update your marketing and advertising materials. Give us a call, and we’ll show you what we can do. Advertising | Design | Marketing | Web 503.445.2220 | 800.647.1511 | www.AssociationPublications.com
CHLA Lodging News Summer 2015
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